FREQUENTLY ASKED QUESTIONS
How much space does it take?
The complete system with a Q-2100 and AR unit requires about two meters of counter space.
Do you install it?
Yes. We will contact you to determine your anticipated layout option. We will send an installer who will set up the system, calibrate everything and run test lenses to ensure accuracy.
Can my existing staff do it or do I need to hire someone special?
The system was designed to be operated by someone who has no previous production experience. It is not necessary to have a lab background to produce quality lenses on our system.
Do you provide training?
Yes. When we install the system our trainer will spend two days on-site working with your staff. They will train someone to operate the system, as well as, work with your front office staff so that they understand the features, advantages and benefits of the lens designs and materials.
How many pair per day do I need to do to make it pay?
This can range from 1 to 2 pair of progressive lenses or photochromic lenses per day. The answer really depends upon what your practice is currently paying for products like premium progressives, photochromic and AR lenses.
Can I purchase the equipment or do I lease it?
You can purchase the equipment outright. You may also lease it or arrange your own financing options.
Do I need to sign an ongoing consumables contract?
No ongoing consumable contract is necessary. VME has adopted a new low fixed pricing policy for all consumables. You simply purchase what you need when you need it. Most of our consumables have a very long shelf life. The exception is the nanoCLEAR AR chemistry which has a 90 day shelf life.
What kind of warranty is on the equipment?
Both the Q-2100 and the nanoCLEAR AR system come with a 1-year warranty that includes both parts and labour.
Can I purchase an extended warranty?
Yes. We offer an extended one year warranty that can be purchased each year for years two through five after installation.
What if I lose my operator, how do I get training on a new one?
You have two options. First, you can elect to send your new staff to VME to attend nanoUniversity, a 3-day training program held in Johannesburg or Cape Town each month. There is a nominal fee for attendance. We can also arrange to have our trainer return to your practice for a 1-day training session. This is subject to trainer availability with a fee for on-site operator retraining.
What if you come out with something new, can I upgrade?
Our technology is designed as an operating platform. When we develop new technology such as the nanoCLEAR AR system, it is designed to work in conjunction with the Q-2100R Digital Lens System. If we develop new progressive molds, new lens materials, new photochromics, scratch coatings or AR chemistries, they will all work on your existing platform.
What are your tech services hours?
Our service techs and customer service advisors are available Mon-Fri from 8:00am to 5:00pm.
If my machine breaks how long before I am operational again?
In the case of the Q-2100, we can overnight you a replacement piece of equipment while yours is returned for service. This means your down time is usually only a day or two at the most. In the case of the nanoCLEAR AR system, it is wired to the internet, so most issues and adjustments can be made by our techs in America, remotely. In the event that the unit must be returned for service, the turnaround time is usually about one week.
How does this compare to the new Free-form lenses?
Our lenses are cast using precision glass molds that were made on Free-form generators. In addition, glass molds are more rigid, hold their curvature better and have better surface quality than plastic materials. When we cast our lenses we pour hot liquid plastic between the molds, so our lenses have surface and curve quality that mirrors the glass. The result is better visual acuity.
Can I try a pair of lenses?
Yes. We encourage you to try a pair of our lenses, especially a CFL progressive. Most single vision stock lenses are cast directly to the finished Rx, so if you are wearing single vision chances are you are already wearing a cast-to-Rx lens. If you are a multifocal wearer, then chances are that you have never worn a cast-to-Rx progressive. Once you try the lenses, it will become clear why you should be dispensing these lenses to your patients.